Refund policy
Made for You, Backed by Us
Every shirt, poster, and item in our catalog is made to order and printed specifically for you the moment your order is placed. Nothing sits in a warehouse. Nothing is made until you buy it. Because of this, we're only able to accept returns under specific circumstances — but if something isn't right, we're always here to work with you to make it right.
Quality Guarantee: Eligible Returns & Replacements
If your order arrives damaged, defective, misprinted, or incorrect — meaning the wrong item, wrong size, or wrong color was sent — we've got you covered. Let us know within 30 days of delivery and we'll make it right.
Email us at hello@carvoreclub.com with your order number and a clear photo of the issue. The photo is required so we can verify the issue with our printing partners and get your replacement moving. Once confirmed, we'll get your free replacement into production right away. You won't pay anything for the replacement or its shipping.
If your package is marked as delivered by the carrier but you can't locate it, please contact us and we'll help you determine the next steps. Our guarantee does not cover packages confirmed as successfully delivered by the carrier.
Sizing, Fit & Fabric
Please check our measurement guide before ordering. It includes actual garment measurements to help you choose the right size.
We cannot accept returns or exchanges for incorrect size or color selection, changes of mind, or personal preference.
Fabric Note: Most of our tees are printed on Gildan 64000 ring-spun cotton — soft, lightweight, and breathable. Select styles and colorways are printed on Bella+Canvas 3001. All of our tees are lightweight. Specific fabric details are listed on each product page.
Custom Commissions & Digital Downloads
Digital Downloads: Please let us know within 5 days of receiving your files if you'd like any changes made to the artwork. Because digital files cannot be physically returned once shared, we're unable to offer refunds. That said, your satisfaction matters — if you're unhappy with anything, reach out and we'll work with you to resolve it.
Custom Art Shirts, Banners & Posters: Because these products are made and personalized specifically for you, we're unable to accept returns or exchanges. If you're unhappy for any reason, please reach out and we'll do our best to make it right. If your item arrives damaged, defective, misprinted, or incorrect, our 30-Day Quality Guarantee applies.
Sale Items
Sale items follow the same Quality Guarantee described above. Because they are made to order, sale items are not eligible for returns due to changes of mind, sizing, or other buyer preferences.
Gift Cards
Gift cards are non-refundable and can't be redeemed for cash (except where required by law), and they never expire.
If an order paid with a gift card is refunded, the refunded amount will be returned to the gift card automatically.
Late or Missing Refunds
If you haven't received your refund yet, check your bank account first, then contact your credit card company or payment provider, as processing times can vary. If you've done both and still haven't received it, email us at hello@carvoreclub.com and we'll look into it.