Refund policy
Our Quality Guarantee (If Something Goes Wrong)
If your item arrives damaged, defective, or different from what you ordered, we'll make it right. No hassle, no extra cost.
What to do: Send a clear photo of the issue along with your order number to hello@carvoreclub.com within 10 days of delivery. The photo is required so we can verify the issue and get your replacement moving.
Our promise: Once confirmed, we'll ship a 100% free replacement immediately.
Standard Returns (Size & Mind Changes)
Because every CarVore Club shirt is custom-printed on demand and we don't hold pre-made inventory, we can't offer free returns or size swaps. We do accept returns for a partial refund under the following conditions:
- Items must be completely unworn, unwashed, and free of any odors or damage
- Return must be requested within 10 days of delivery
- A 20% restocking fee applies per item
- A $5.00 deduction will be applied to recoup original shipping costs
- You are responsible for purchasing a trackable return label
Once approved, we'll send you the return address.
Haven't Opened Your Package Yet?
No worries — life happens. If you're traveling, unexpectedly busy, or just haven't gotten to your package yet, reach out to us before or as soon as you can. We'll note your order so you don't lose your window.
Custom Commissions & Digital Downloads
Digital Downloads
Please let us know within 5 days of receiving your files if you'd like any changes made to the artwork. Because digital files cannot be physically returned once shared, we're unable to offer refunds. That said, your satisfaction matters — if you're unhappy with anything, reach out and we'll work with you to resolve it.
Custom Art Shirts, Banners & Posters
Because these products are made and personalized specifically for you, we're unable to accept returns. If you're unhappy for any reason, please reach out and we'll do our best to make it right. If your item arrives damaged, defective, or incorrect, contact us right away and we'll provide a replacement or refund.
Sale Items
Only regular-priced items are eligible for a partial refund. Sale items are final sale.
Late or Missing Refunds
If you haven't received your refund yet, check your bank account first, then contact your credit card company — processing time varies. If you've done both and still haven't received it, email us at hello@carvoreclub.com and we'll look into it.